WinAWin Casino Terms

Welcome to WinAWin Casino. These Terms and Conditions govern your use of our website and services and form a binding agreement between you and Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, operating WinAWin under a Tobique Gaming Commission E-gaming licence No. 0000002. By creating an account, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use our platform.

Eligibility and Account Registration

To register at Vegas... at WinAWin Casino, you must be at least 18 years old or the legal age of gambling in your jurisdiction, whichever is higher. We only accept one account per player, household, and IP address. When you sign up for a WinAWin casino account, you must provide accurate, current, and complete information. We reserve the right to suspend or close accounts that contain false information or duplicate registrations.

At WinAWin, we welcome players from Canada (excluding New Brunswick and Ontario), Australia, New Zealand, Norway, Finland, and Sweden. We do not accept players from restricted jurisdictions, including but not limited to the United States, United Kingdom, Belgium, Netherlands, and a number of other listed countries. We at WinAWin prohibit the use of VPNs or proxy services to bypass these geographic restrictions, and doing so may lead to confiscation of winnings and account termination.

Country-Specific Conditions

• Players from Sweden are not eligible for bonuses, promotions, the VIP program, or loyalty point exchanges
• Players from Finland are not eligible for our Welcome Package
• NetEnt games are restricted in several markets, and Play'n GO and Pragmatic Play are not available to Swedish players
• Amatic titles are restricted in Australia, Austria, Estonia, Greece, and the United States

Deposits, Withdrawals, and Payment Terms

Our WinAWin platform accepts EUR, USD, CAD, AUD, NZD, and NOK, as well as major cryptocurrencies including Bitcoin, Ethereum, Litecoin, and USDT. We maintain our internal operating currency in EUR, and crypto conversions are calculated using the Coinbase Converter; we do not offer fiat-to-crypto exchange. Minimum deposits start from EUR/USD 20, CAD/AUD/NZD 30, or NOK 200, depending on your chosen currency and method. We do not charge deposit fees on any supported payment method.

Our WinAWin Casino minimum withdrawal threshold is EUR 20 or its equivalent, with bank transfers requiring a minimum of EUR 50. We process withdrawal requests within 72 hours of approval, though actual payout speed depends on the method chosen: e-wallets, Interac e-Transfer, iDebit, and cryptocurrencies are typically instant, while Visa and Mastercard withdrawals take 3-5 days and bank transfers take 5-7 days. Each deposit must be wagered three times before it becomes eligible for withdrawal.

We apply daily, weekly, and monthly withdrawal limits of EUR/USD 750, 3,750, and 15,000 respectively, which double for VIP 3 and above. Progressive jackpot wins are paid in full and are not subject to these caps. Winnings generated from no-deposit bonuses and free spins are capped at EUR 30, while loyalty free spin winnings are capped at EUR 50. Third-party deposits are never accepted, and deposits made via Neteller or Skrill do not qualify for promotional offers.

Verification and Account Security

Before processing your first withdrawal, we require full identity verification (KYC). You must submit a government-issued photo ID, proof of address, and proof of the payment method used, all in Latin or Cyrillic script. We may also request video verification or a phone call to confirm your identity. If we are unable to reach you within two weeks, your account will be locked and any pending withdrawal cancelled. We take these measures seriously to protect both our players and our platform from fraud.

Bonuses and Promotional Terms

Here at WinAWin, we offer a generous welcome package of up to EUR 4,550 plus 300 free spins across your first four deposits, each requiring a specific bonus code such as WIN100, WIN50, WIN75, and WIN25. Our Live Casino Welcome Bonus offers 100% up to EUR 300 using code LIVE100, available up to your sixth deposit. All welcome offers carry a 40x wagering requirement to be completed within 14 days, with a maximum bet of EUR 5 while wagering a bonus. Free spins must be activated within three days of being credited, and both the spins and resulting winnings remain valid for seven days only.

Our WinAWin Casino promo code system extends to additional offers, including the Highroller Bonus, Birthday Bonus, and Live Casino Cashback. The Highroller Bonus offers 50% up to EUR 1,000 twice monthly using code HIGH50, while our Birthday Bonus grants 100% up to EUR 150 once a year. We also run tournaments, a Lucky Box feature, and periodic prize draws such as our Lamborghini Urus giveaway. Game weighting toward wagering requirements varies: slots contribute 100%, video poker 20%, table games and live casino 10%, and craps, casual games, and lottery titles only 5%.

We reserve the right to amend, suspend, or withdraw any WinAWin bonus code or promotion at our discretion, and we may void bonus winnings if we detect abuse, bonus hunting, or breach of these terms.

Loyalty Program and VIP Tiers

Our loyalty program rewards wagering with Comp Points, earning 1 CP per EUR 30 wagered on slots and 1 CP per EUR 150 wagered on live games, card games, or roulette. The WinAWin Casino VIP Program spans seven tiers and 31 levels, from VIP 0 through VIP 6, with increasing cashback percentages, reload bonuses, and level-up rewards reaching as high as EUR 15,000. VIP 3 and above enjoy doubled withdrawal limits as an added benefit of their status.

Responsible Use and Prohibited Conduct

You agree to use our services solely for personal, non-commercial entertainment purposes. We prohibit any attempt to manipulate our games, exploit software errors, collude with other players, or engage in fraudulent payment activity. We at WinAWin Casino reserve the right to void bets, confiscate winnings, and terminate accounts found in breach of these conditions. Dormant accounts inactive for 12 months will incur a EUR 20 monthly fee.

Dispute Resolution

If you have an unresolved complaint, you may escalate it to EGIS at [email protected]. Our support team remains available 24/7 via live chat, email at [email protected], and our online contact form to resolve issues before escalation becomes necessary.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory, operational, or commercial changes. Continued use of our WinAWin platform after changes are published constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of your rights and obligations.