WinAWin Privacy Policy

At WinAWin Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, and how we safeguard it when you use our platform at winawin.com. By creating an account and using our services, you agree to the practices described below.

Who We Are

WinAWin is owned and operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958), with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, E-gaming licence No. 0000002. Throughout this document, "we," "us," and "our" refer to Novatrix SRL trading as WinAWin Casino.

Information We Collect

When you register with us at Vegas... at WinAWin, we collect information necessary to open and manage your account, process transactions, and comply with our regulatory obligations. We gather this data directly from you, automatically through your use of our services, and occasionally from third parties such as payment providers.

• We collect your registration details, including your full name, date of birth, email address, phone number, and residential address
• We gather identity verification documents, such as a government-issued photo ID, proof of address, and proof of your payment method, submitted in Latin or Cyrillic script
• We record your payment and transaction history, including deposits, withdrawals, and the payment methods you use, such as Visa, Mastercard, Neteller, Skrill, Interac e-Transfer, iDebit, and cryptocurrencies like Bitcoin, Ethereum, and Litecoin
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and manage our loyalty program
• We log technical data such as your IP address, device type, browser information, and login timestamps
• We may record phone calls or video verification sessions when additional checks are required

How We Use Your Data

Our WinAWin platform uses your personal information for clearly defined purposes connected to running our casino and keeping it safe and compliant. We never use your data for purposes incompatible with these aims.

• We use your data to verify your identity and age, and to confirm you are not located in a restricted jurisdiction such as those listed in our Terms
• We process your payment details to handle deposits and withdrawals, including minimum deposits of EUR/USD 20, CAD/AUD/NZD 30, or NOK 200
• We use your contact information to send you service notifications, account updates, and, where you have opted in, promotional offers such as our welcome bonus or VIP rewards
• We analyze your gaming activity to calculate comp points, VIP tier progress, and cashback eligibility
• We retain records to meet anti-money laundering, KYC, and other legal requirements imposed by our licence
• We use technical data to detect fraud, prevent multiple accounts, and protect our systems against abuse, including unauthorized VPN use to bypass geographic restrictions

Legal Basis for Processing

We process your data based on the performance of our contract with you, compliance with legal obligations under our gaming licence, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational, legal, and regulatory purposes.

• We share data with payment processors and banking partners to complete deposits and withdrawals
• We disclose information to identity verification providers to complete KYC checks
• We cooperate with regulators, including our licensing authority, and with the EGIS alternative dispute resolution service at [email protected], when disputes arise
• We may share data with law enforcement or government bodies where legally required
• We work with game providers such as Evolution, NetEnt, Pragmatic Play, and others solely to deliver gameplay functionality, without exposing unnecessary personal details

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by applicable gambling and financial regulations. If your account becomes dormant, a dormant account fee of EUR 20 per month applies after 12 months of inactivity, and we continue to retain your records during this period in accordance with our legal obligations.

Your Rights

We want you to feel in control of your personal information. Depending on your jurisdiction, you have the following rights regarding the data we hold about you.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including direct marketing
• You can request a copy of your data in a portable format
• You can lodge a complaint with a relevant data protection authority if you believe we have mishandled your information

To exercise any of these rights, you can contact our support team via live chat, available 24/7, by email at [email protected], or through our online contact form.

Cookies and Tracking Technologies

We at WinAWin use cookies and similar technologies to operate our website, remember your preferences, and analyze how you interact with our games and promotions. Our WinAWin Casino cookies help us recognize returning players, keep you logged in securely, and tailor content such as bonus offers. You can adjust your browser settings to limit or block cookies, though this may affect certain features of our site.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our WinAWin team restricts access to sensitive information to authorized personnel only, and we require secure authentication for account access. While we take security seriously, we also ask that you keep your login credentials confidential and notify us immediately of any suspected unauthorized access to your account.

International Data Transfers

As we serve players across Canada, Australia, New Zealand, Norway, Finland, and Sweden, your data may be transferred to and processed in Costa Rica or other countries where our service providers operate. We ensure that any such transfer is protected by appropriate safeguards consistent with applicable data protection standards.

Restricted Jurisdictions

We do not knowingly collect data from, or provide services to, residents of restricted countries listed in our Terms and Conditions, including the United States, United Kingdom, Russia, and others. If we discover that an account has been opened from a restricted location, we reserve the right to close the account and process any remaining balance in accordance with our Terms.

Children's Privacy

Our services are intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have collected information from an underage individual, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our WinAWin platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available around the clock, by email at [email protected], or via our online contact form. For unresolved disputes, you may also contact EGIS at [email protected].